A care home manager in Worchester says things are ‘heading in the right direction’ after improving on an ‘inadequate’ inspection from a year ago.

The Tilesford Park care home received an ‘inadequate’ rating and was placed into special measures by the Care Quality Commission (CQC) following two inspections in 2018.

Carole Hall took over as home manager following the rating and things have been improving, leading to the residential home receiving a ‘requires improvement’ in its November inspection.

CQC inspectors said in their report: “At our previous inspection we rated the service as inadequate.

“The provider (has now) showed us sufficient improvements had been made to the service and it was no longer rated as ‘inadequate’ overall or in any of the key questions. The service is no longer in ‘special measures’.

“The culture of the service was changing and staff were more confident in recognising and reporting abuse. Staff now had faith in the management team so risks to people’s safety were shared and reduced promptly.”

The new manager said: “There have been major improvements.

“It has been all change so we have put in the measures to get a ‘good’ rating by the end of the year, and that is what we are going to do.”