A care home in Eastbourne, East Sussex has received a ‘requires improvement’ by the Care Quality Commission (CQC), with an ‘inadequate’ rating in the well-led category.
In an announced inspection, CQC inspectors found the previous standards at Jemini Response Limited were not maintained and identified a number of significant concerns.
The CQC report said: “The service was not well led. Communication between the registered manager, nominated individual and provider was poor, and the provider lacked oversight of the service.
“Staff and the registered manager told us they had frequently given verbal feedback about the poor level of maintenance in the home, but this had not been acted on.
“There were no plans to make sure maintenance was completed on a regular basis. The lack of planning meant there was risk that immediate safety issues might not be identified and addressed, and ongoing improvements would not be considered.
“People may have been adversely affected because the provider had not properly considered how the disruption from required maintenance may affect them.”
Jemini Response Limited specialise in nursing and personal care and had four people living at the service at the time of inspection.
Inspectors found individual positive risk taking was encouraged and residents could access the healthcare they needed to remain well, and their medicines were safely managed.
Jemini Response Limited was rated ‘requires improvement’ in the safe and effective categories but received ‘good’ in the caring and responsive categories.
The care home received a ‘good’ rating at their previous inspection.