The Care Quality Commission (CQC) identified a technical issue, on July 18, within their data management systems meaning safeguarding information may have delayed or prevented the referral of this information to local authorities.
An investigation revealed the system and process error relates to 96 concerns that were raised with the CQC from July 2017. Andrea Sutcliffe CBE, acting chief executive of the CQC, said: “While we established that none of these referrals contained information about immediate risk of severe harm to people, we did find that in 96 cases, a system and process error meant that information of concern may not have been shared with local authorities.”
CQC is carrying out an independent investigation into the root cause of the error, which CQC’s board will consider and rectify to avoid it happening again. Ms Sutcliffe said: “Our priority is to keep people safe – we do this by taking regulatory action ourselves but we also do it by sharing information with partners. I’m truly sorry that in these 96 cases we may not have shared information that could have helped local authorities to protect people.”
CQC made 96 referrals to 51 local authorities on July 24 so they could take any necessary action or inform CQC they were already aware of the referrals from different sources. To find out more information, please visit the CQC website.