Care Provider Alliance responds to CMA’s consumer law advice

The Care Provider Alliance (CPA) has welcomed the final advice published last week by the CMA titled ‘UK care home providers for older people – advice on consumer law.’

Although care home associations commented in detail during the consultation phase of the guidance and will each respond following a review, the CPA will be taking forward two pieces of further work in response:

  • The CPA will develop model contract clauses and support materials to help providers respond to the range of information the CMA is recommending providers give to residents and prospective residents.
  • The CPA will seek to ensure the clauses, which will not be prescriptive, will support care homes to comply with consumer law. The aim is to produce these clauses by March/April 2019.
  • The CPA will look at how it can support care homes with some suggestions around a fee increase formula that meets the CMA’s guidance that residents understand how fee increases are determined by homes and that the process is transparent.

The work is being led by Ann Mackay MBE at Care England, Sharon Blackburn CBE at the National Care Forum and Ian Turner RNHA.

The Care Provider Alliance (CPA) brings together the 10 main national associations which represent independent and voluntary adult social care providers in England.

Leave a Reply

Close Menu

Join The Campaign

To keep up to date with the latest campaign news and developments and help improve quality of care in this country, click on ‘Join our Campaign