A Bognor care home has said the Care Quality Commission (CQC) inspection is too focused on paperwork rather than care following a ‘requires improvement’ rating for the third time in two years.
Oban House Residential Care Home ‘required improvement’ in ‘safety’, ‘effectiveness’ and ‘response’ and rated ‘inadequate’ for leadership.
The home received ‘good’ for caring.
According to the CQC report, the care home has required improvement for the last three inspections, with two breaches of regulations of the Health and Social Care Act 2008 in January 2017 and five breaches found during an inspection in September 2017.
Oban House, however, has said CQC inspections are taking aware ‘good quality, and person-centred care.’
Diane Morris, Oban House Care Home manager, said: “Due to the huge amounts of paperwork that managers and staff have to complete, the focus is no longer on the person or their views.
“It’s on a piece of paper that may not be in place at that time.
“Good care homes are being closed because of the pressure put on them to improve paperwork not care.”
CQC worked with the home’s care provider and made an action plan which required the care home to address the breaches by February 2018 – but in the unannounced inspection, CQC inspectors said they found ‘continued breaches.’
The report said: “We identified there were continued breaches as we were not assured that people’s capacity was being assessed in line with best practice guidance or relevant people were involved in best interest decisions.”
Oban House claimed it continued to put improvements in place since their last inspection and will ‘continue to do so.’
“We have good feedback from both residents, their family members and other health professionals that visit the home.
“We work with the local authority and have built up a good rapport with them.
“The owners, the manager and staff are passionate about our residents and their needs and their input is very important to us.
“Throughout the report it states some really good feedback about the care provided and the improvements that have been put in place, but I feel this was not reflected in the report ratings,” said Ms Morris.
Oban House Residential Care Home provides residential care for up to 30 adults over the age of 65.