A Brighton care home received a ‘requires improvement’ in ‘well-led’ for failing to put an up-to-date rating on their website when it was inspected by the Care Quality Commission (CQC). St Clare Rest Home in Park Lane, Southwick, Brighton is a family-run business by Mr and Mrs Thrower and were caring for 13 residents at the time of inspection.
Previous inspections rated the service as ‘good,’ but the latest CQC report said inspectors found the evidence continued to support the rating of ‘good’ in Safe, Effective, Caring and Responsive but the home was not displaying their rating in line with the guidance on their website. It said people felt safe and staff had a good understanding of their roles and responsibilities and knew how to access policies and procedures regarding protecting people from abuse.
Having a CQC rating on a home’s website is a legal requirement and home cannot be rated as a ‘good’ overall if they fail to meet the criteria. The report also said staff spoke to people respectfully and encouraged people to remain independent with staff assisting when people needed them to. People also felt they were kept informed about what was happening in the home on a daily basis and were able to choose what they wanted to do.
The registered manager, Amanda Thrower, was approached for an interview but declined to comment.