The Care Quality Commission (CQC) has rated a Blackburn care home ‘outstanding’ following an inspection in August – an improvement from their ‘good’ rating at a previous inspection.
Eachstep Blackburn, operated by Community Integrated Care, received a ‘requires improvement’ for CQC’s ‘safe’ category at their last inspected and it was found improvements had been made at the home’s recent inspection.
The care home provides personal and nursing care for 61 residents currently at the home.
Debbie Westhead, deputy chief inspector of adult social care, said: “It is fantastic to see this service has maintained its focus on high quality person-centred care but also taken our concerns about safety seriously, and addressed them.
“In doing so they have improved the service overall.”
The CQC report said the service’s philosophy to ‘care with passion’ was exemplified by all the staff who worked in the home and people received personal care which was extremely responsive to their needs and wishes.
“We heard of numerous examples where staff had gone above and beyond what might normally be expected of them in their role to help ensure people who lives in the home had an excellent experience.
“Typical feedback provided by people who lived in the home included, ‘staff are very good, they’re lovely’, ‘I love them, they’re so kind’, staff were extremely responsive to people’s needs.”
Eachstep Blackburn received ‘outstanding’ in the ‘caring’, ‘responsive’ and ‘well-led’ categories and received ‘good’ in ‘safe’ and ‘effective.’